Refund Policy

Last updated: September 2026

This Refund Policy explains how payments, cancellations, and refunds work for Lithiq OS. It is part of our Terms of Service. If anything here conflicts with the Terms, the Terms control — except where applicable law requires otherwise.

1. Subscriptions and billing

Lithiq OS is offered as a subscription. When you start a paid plan — including through a trial that converts to a paid subscription — you authorize us (via our payment processor, Stripe) to charge the payment method on file for the plan you selected, on a recurring basis until you cancel.

Trials

If your plan began with a free or promotional trial, you will not be charged until the trial ends. We show the trial length and the price that applies after the trial before you sign up. If you cancel before the trial ends, you will not be charged.

Renewals

Subscriptions automatically renew at the end of each billing period (monthly or annual, depending on your plan) until cancelled. The renewal price is the price in effect for your plan, or any new price we have notified you of in advance under Section 6.3 of the Terms.

2. Cancellations

You can cancel automatic renewal at any time from your billing settings or by contacting us at support@lithiqstudios.com. Cancellation stops future charges.

• Your plan stays active through the end of the billing period you have already paid for.
• After that billing period ends, your subscription ends and you will not be charged again.
• We do not provide prorated refunds or credits for unused portions of a billing period, except as required by applicable law.

3. When refunds are issued

Payments are generally non-refundable, except:

• As required by law. Where applicable consumer-protection or similar law requires a refund, we will issue one.
• Billing errors. If you were charged twice, charged after cancellation, or charged an incorrect amount, contact us and we will correct the charge or refund the error promptly.
• Service failure. If we suspend or terminate your account without cause (other than for non-payment or violation of the Terms), we will refund the unused, prepaid portion of your billing period.
• Express written promise. If we expressly state in writing (for example, in a promotional offer) that a purchase is refundable, that stated terms apply.

3a. EU / EEA right of withdrawal

If you are a consumer located in the European Union or European Economic Area, you have the right to withdraw from a distance contract (including this subscription) within 14 days of signing up, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU). To exercise this right, contact us at support@lithiqstudios.com before the 14-day period expires.

If you withdraw within the 14-day period, we will refund all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out the refund using the same means of payment you used for the initial transaction. If you request that the Service begin during the withdrawal period, you lose the right of withdrawal once the Service has been fully performed, or you must compensate us for the proportion of the Service already provided up to the point you informed us of your withdrawal.

Model withdrawal form: To Lithiq Studios, support@lithiqstudios.com: I hereby give notice that I withdraw from my contract for the provision of the Lithiq OS service. Ordered on [date]: [account email]. Name: [your name]. Address: [your address]. Date: [date of withdrawal].

4. How to request a refund

Email support@lithiqstudios.com with the email address on your account and a short description of the charge. We review requests promptly and, where a refund applies, issue it to the original payment method. Your bank or card issuer may take several additional business days to post the funds.

5. Chargebacks

Before initiating a chargeback, please contact us — billing questions are almost always faster to resolve directly. Unwarranted chargebacks may result in account suspension until the dispute is resolved, in accordance with the Terms.

6. Activation codes and promotional plans

Plans purchased with an activation or promotional code follow the terms stated with that code. Codes have no cash value and are not redeemable for cash except where required by law.

Questions about this policy? Contact support@lithiqstudios.com. See also our Terms of Service and Privacy Policy.